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Before you message us

These are the questions we get most often. One of these might save you a message.

How long until my draft is ready?
Most drafts are delivered within 24–48 hours of payment, after a human review pass.
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Can I edit my complaint after submitting?
Yes. You can request changes before delivery, or edit anything in your draft after it's delivered.
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How do I request a refund?
Email us with your matter ID. Full refund if no reviewer has started; prorated if drafting is in progress.
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